Module 5 Information

This module will explain all of the different options you have for obtaining help and support through Canvas Support and Xavier support services.

After completing this module, you will be able to:

Request help with Canvas through Canvas Support options
Request help with Canvas through Xavier resources
Obtain additional Canvas resources

Watch: Canvas Help Resources Overview (Length 2:43)

This short video from Canvas will show you the different Help resources available in Canvas.

Canvas Support Options

There are a variety of options that you and your students have for obtaining support through Canvas. Use the buttons below to access those options.'

: All Xavier faculty & students have 24/7 phone support access with Canvas. You can contact Canvas support at 855-778-9967 with your general how-to questions and technical questions — or if you experience any problems with Canvas.
: All Xavier faculty & students also have 24/7 live chat support access with Canvas. An additional benefit of using the live chat support is that you will receive a transcript of your chat after it concludes.
: The Canvas guides are highly recommended for finding answers to common questions quickly. You can also find tutorials for every Canvas feature here.
: Additional Canvas help options can be found by clicking on the Help button at the bottom-left hand corner of every Canvas page.

Additional Canvas Help Options

Community forums - get help from other Canvas experts in the Canvas forums
Product release notes - learn how to use the latest Canvas features with video and text tutorials
Upcoming Canvas features - projects currently under development. New features are released in Canvas every 3 weeks.
Instructor and student manuals - downloadable Canvas manuals for instructors and students
New feature requests - have an idea to improve Canvas? Submit your idea here
Report a problem - if Canvas misbehaves, select this option to file a support ticket for the page you are on

Xavier Support Options for Canvas

Xavier has several options for obtaining support with Canvas. Faculty can request common course needs through the forms link below. Xavier faculty can also request one-on-one support with Canvas through our Instructional Design department using the link below.

Canvas request forms - Xavier request forms related to seeing courses, course merge/copy requests, course design or pedagogical concerns
Instructional Design and Technology's Canvas page - All available Canvas resources can be found here, as well as information on instructional design and instructional technologies used at Xavier
Xavier Service Desk - for general information regarding Canvas and other technologies used at Xavier. The service desk can also be reached at 513-745-4357.
Xavier Knowledge Base - general tutorials and common issues for Canvas can be found here.

Additional Canvas Resources

Below are some additional documents, videos, and training resources for Canvas that faculty have found useful here at Xavier.

Documents

Beginning of the semester Canvas reminders - important items to review each semester before your courses open
Getting started with Canvas in 10 easy steps - downloadable document for new Canvas users getting started with Canvas.
Canvas glossary - downloadable document of Canvas terminology
Canvas notification settings for faculty - downloadable document that shows our recommended Canvas notification settings for faculty
Canvas course navigation recommendations - downloadable document that shows our recommended course navigation settings for your Canvas courses

Videos

Canvas video guides homepage - video guides for every Canvas feature can be found here
Changing your course start date - short video that shows you how to set your course start date, which you will need to do each semester